PENINGKATAN KINERJA APARATUR SIPIL NEGARA PADA KANTOR PELAYANAN PERBENDAHARAAN NEGARA MAKASSAR II

Rasnindah Abu Rais, Rasnindah (2020) PENINGKATAN KINERJA APARATUR SIPIL NEGARA PADA KANTOR PELAYANAN PERBENDAHARAAN NEGARA MAKASSAR II. Masters thesis, Politeknik STIA LAN Makassar.

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Abstract

The objective of the study was to understand the performance improvement of the
Civil Service at In State Treasury Service Office (Kantor Pelayanan Perbendaharaan
Negara/KPPN) Makassar II which is described with a focus on improving the performance of
the State Civil Apparatus. This study applied a descriptive method with a qualitative
approach. Data were collected through interviews, observation, and document review. There
were 20 employees who became informants in this study..
The results showed that: (1) Institutional Arrangement at KPPN Makassar II is a
visionary leadership style, the leadership of KPPN Makassar II can motivate and direct the
employees to always work by prioritizing to improve the performance of the Civil Service.
With innovation management that is carried out in teamwork, it can create innovations that
can improve service performance (2) In HR, with the use of IT employees can more easily
provide services to work partners. The implementation of work culture at KREASURY
SERVICE PPN Makassar II has been good but still requires an increase in employee
discipline. Performance measurement is very good starting from the planning stage, the
monitoring stage and the work result determination and evaluation stage. This performance
management is an effort to improve the performance of both employees and the
organization. (3) Public Service in terms of Accountability; that with the disclosure of
information, KPPN Makassar II partners feel very helpful. However, in terms of information
disclosure, there are still partners of KPPN Makassar II who have not received clear
information, (4) The responsiveness of the service personnel is very good by paying
attention to the service time standards that have been set have been set (5) Service
orientation is good according to the SOP. However, there are working partners who have not
been served well in terms of handling complaints (6) Service efficiency is running well with
online access which can make it easier for work partners, but there are still partners who
have a little difficulty monitoring online access

Item Type: Thesis (Masters)
Subjects: A General Works > AI Indexes (General)
Depositing User: Unnamed user with email eko.lansmd@gmail.com
Date Deposited: 13 Jan 2022 01:46
Last Modified: 13 Jan 2022 01:46
URI: http://eprints.stialanmakassar.ac.id/id/eprint/13

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